When you or a family member is making the decision to get help, we are here to speak with you, and we can accept qualified admissions 7 days a week. The process includes a few steps. Each step is designed to get you or your loved one into the appropriate level of treatment as quickly as possible.

First is a general screening, during which we evaluate your individual substance use, mental health and medical condition. 

Admissions office at Pavillon Recovery Center


Next, our clinical and medical staff will review your individual case against our criteria for admission. If you meet the qualifying criteria, you can be admitted to Pavillon for care.

Other aspects of the admission process may include:

  • Tour of our campus and facility
  • Explanation of Pavillon’s treatment programs
  • Intervention coordination (if applicable)
  • Other referrals where appropriate

Our admissions department can provide you information about our costs and the insurance benefits process. For more on insurance and finance, visit our Financial page. 

As a non-profit entity, Pavillon relies on the compassionate generosity of donors to operate. Thanks to some alumni and their families, a limited amount of financial assistance may be available to those who meet the needs assessment criteria. To learn more about financial assistance, talk with our admissions staff.

Our Commitment to Your Privacy and Confidentiality

Pavillon’s commitment to each person’s privacy and confidentiality is ensured by our legal responsibility and mandated by Federal HIPAA regulations. Each staff member is dedicated to upholding these standards in all communications and records.

Admission Criteria for Substance Use Disorder Programs

DESIRE FOR RECOVERY: Patients should demonstrate willingness to participate and complete the 6-week program
AGE: Adults (18 and older)
GENDER: Gender-specific programming
APPLICANT: Individuals assessed as chemically dependent, addicted to alcohol/drugs, self-defeating behaviors and/or co-existing mental illness (dual diagnosis). Clients must be physically able to participate in all aspects of the treatment program
TREATMENT FOR: Alcohol, drug and other addictions and related disorders
MEDICAL: Upon entry, each patient will have a thorough history and physical examination. We may also request a release from the patient’s physician if there are any medical constraints to participating in our treatment. (Patients may request a Release of Information form from our Admissions Office)
EXCLUSIONARY CRITERIA: Severe psychiatric disorders, including psychosis and severe clinical depression, which may require hospitalization. Chronic predisposition to destructive, aggressive or violent behavior incompatible with a group living environment. Acute or chronic medical conditions requiring constant medical attention or hospital care

Pavillon Update:

This past week has been focused on getting our campus and all systems ready for business, as we planned our re-opening of Pavillon following the devastation of Western North Carolina from Hurricane Helene.

This journey has been challenging; but with focus on and commitment to our staff and patients, we anticipate a return to a “new normal” next week.

We will receive our first patients back on campus on Wednesday, October 16th. Those who were evacuated during the event will be returning to Pavillon over the course of three days, Wednesday, October 16th – Friday, October 18th. New admissions will be accepted starting Saturday, October 19th. Our Admissions Staff have continued to accept calls and screen potential admissions throughout this week. They now will be able to schedule those wanting residential treatment with this return to business date established. This past week our Outpatient Services became fully operational and are currently accepting referrals.

Phones and internet will be in place on our Pavillon campus, but slight delays in our responses can be anticipated as we adjust to new systems. Your patience during this process is appreciated.

We are grateful for the outpouring of support that has helped us to sustain hope during this pause. So many people who have been touched by Pavillon, our alums and our staff, have reached out with kind words and donations to support our recovery efforts. Thank you to all of you!

As we move forward , I will keep you informed of progress with a final update at the end of next week.

In gratitude and appreciation,
Barbara Bennett, CEO